IOD Director of the Year Awards

A celebration of leadership talent, success and achievement

Paula Kennedy profile



Vice President, EMEA Markets and Global Digital Sales

Digital evangelist and champion of outsourcing, Paula is a seasoned executive with more than 20 years of experience in global customer management and is reshaping success for Convergys Europe, transforming and growing successful partnerships 3 times stronger than the average market performance over the past 3 years, through strategic growth of global partnerships and acquisition of new. Paula is a recognized influencer for gender equality in the industry, founder and Global Lean In Chapter Leader for Convergys and apostle for progressive female leadership and mentoring with local bodies for diversity.



Convergys is the world leader in customer experience outsourcing. They infuse innovation, insights, and operational excellence to make every experience great for your customers and your business.